IT Systems Support Engineer (A+ N+ )

IT Systems Support Engineer (A+ N+ )

A+ PC SUPPORT

pdf-icon Download the Course Outline
COURSE DURATION: 8 Weeks (Part Time)
LECTURE TIMES: Mon & Wed: 18H00 – 20H00
Saturday Mornings: 08H30 – 12H30

INTRODUCTION

The CompTIA A+ certification is the industry standard for computer support technicians. This international certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.

Graduates are always in demand worldwide, and we assist in placing successful delegates in suitable positions. Lecturers are A+ certified and have many years experience in the IT industry. This means that they can share a wealth of knowledge with you, which contributes to our high pass rate for this international course.

Modules:

  • PC Fundamentals
  • IT Essentials
  • Working with Windows
  • File Management

* This module provides the student with a foundation to understanding the PC, which is essential to new IT Technicians.

HARDWARE MODULE

  • Basic Computer Service concepts
  • PC Architecture
  • PC Memory Architecture
  • Disk System Architecture
  • PC Bus Architectures
  • Peripheral Devices
  • Installation and Upgrades
  • How printers work
  • Networking Fundamentals
  • Safety
  • Customer Service
  • Troubleshooting Techniques

SOFTWARE MODULE

  • Brief History of Computer Operating Systems
  • Using Microsoft Operating Systems
  • Operating Systems Architectures
  • Installing Microsoft Operating Systems
  • Operating System Configuration

CAREER OPPORTUNITIES

  • IT Technician
  • PC Service Technician
  • Software Support
  • Hardware Support
  • Helpdesk Support Technician

LEARNING MATERIALS

  • Includes all prescribed textbooks plus a free toolkit.

N+ PC SUPPORT

pdf-icon Download the Course Outline
COURSE DURATION: 6 Weeks (Part Time)
LECTURE TIMES: Mon & Wed: 18H00 – 20H00
Saturday Mornings: 08H30 – 12H30

INTRODUCTION

Networking is the latest buzz word in the IT arena. It is the fastest growing sector within the IT industry. With the internet information explosion, the demand for network professionals has increased exponentially. Clearly anyone who trains for these skills is building a pathway to a long and successful career in IT.

MODULES

  • Network fundamentals
  • The OSI model
  • Major network operating systems
  • TCP/IP fundamentals
  • TCP/IP utilities
  • Network installation and upgrades
  • Network remote access
  • Network administration
  • Network security
  • Fault tolerance and disaster recovery
  • Network troubleshooting

CAREER OPPORTUNITIES

  • Network Service Technician
  • Network Support Specialist
  • Helpdesk Support Technician

LEARNING MATERIALS

  • Includes all prescribed textbooks.

Contact us about booking training.

enrol now

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